Refund policy

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES

All returns must be issued within 30 days of placing your orders. All products must be unworn, unwashed and unaltered in any way. Must be in original condition with original tags and hygiene stamps attached and in the original packaging.
Please keep in mind that SHIPPING FEES ARE NON REFUNDABLE. If our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused, your item will be returned to you.

Returns and exchanges are only accepted through email and will be processed via postal service.

MEXICO 

EXCHANGES

All exchanges must be issued within 30 days of placing your orders. All products must be unworn, unwashed and unaltered in any way. Must be in original condition with original tags and hygiene stamps attached and in the original packaging.
Please keep in mind that SHIPPING FEES ARE NON REFUNDABLE. 

Direct exchanges are not available. Follow the return process to receive store credit for your items. Once received, store credit allows you to place a new order. If a desired item's value is less than the original, remaining credit is saved. One exchange per order with complimentary return shipping.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES

Please reach out via email contact@daughtersofthesun.com to start an exchange.

RETURNS

All returns must be issued within 30 days of placing your orders. All products must be unworn, unwashed and unaltered in any way. Must be in original condition with original tags and hygiene stamps attached and in the original packaging.
Please keep in mind that SHIPPING FEES ARE NON REFUNDABLE.

To issue a return please CLICK HERE and log in. If you are unable to log in please send an email to contact@daughtersofthesunswim.com with your original order number. Once your return process starts you will be provided with a return label. The cost of the return label will be deducted from your return total.
If you wish to use your own shipping courier please provide us with the order information you wish to return via email. If we do not have this information we will not be able to refund you.
We are not responsible for your package once is on its way to us.
Once we have your products we will issue your refund to your original payment method. Please allow 5-10 business days for your refund to be reflected on your bank or credit card provider.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES

 

REST OF THE WORLD/ INTERNATIONAL

Currently, international customers (excluding Mexico) are not eligible for exchanges. However, a refund to your original payment method or store credit is available.

Kindly send us an email at contact@daughtersofthesun.com with your order number and the pieces in your order you wish to return. At this time we do not provide shipping labels for international returns. 
*Sender must make sure DUTIES AND TAXES ARE PREPAID* 

Please ensure to mark any returned items as “returned goods” on customs or postal forms. Failure to do so may delay the issue of any refund due and can result in the shipment being returned to us.

Additionally, any duties incurred by incorrect customs declarations will be deducted from the refund due. If an international order is not received by the customer and is subsequently returned to us, any additional duties, taxes, or fees incurred upon re-entry into the country will be deducted from the total refund amount. These charges are the responsibility of the customer and will be subtracted before the refund is processed.

All returns must be issued within 30 days of placing your orders. All products must be unworn, unwashed and unaltered in any way. Must be in original condition with original tags and hygiene stamps attached and in the original packaging.
Please keep in mind that SHIPPING FEES ARE NON REFUNDABLE.

Once we have your products we will issue your refund to your original payment method. Please allow 5-10 business days for your refund to be reflected on your bank or credit card provider.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES

 

MISSING OR FAULTY ITEMS

 

If an item in your order is missing or faulty please contact us at contact@daughtersofthesunswim.com with your order information.